Terms and Conditions​

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Upon hiring the hot tub you agree to accept our Term and Conditions and acknowledge that the use of the hot tub is at your (the hirers) own risk.

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Hire Periods:

Our minimum hire period is 2 days (48 hrs). The hot tub is set up at the customer's location (no public land) the day the hire begins and then picked up upon the completion of the  hire period unless specifically agreed in writing at time of acceptance. Additional days are charged out as outlined in the website.

 

Your Responsibility:

Please ensure a power and water source is available upon our arrival, and keep the hot tub connected to power throughout the hire. The hot tub will maintain the set temperature of up to 40 degrees Celsius, so do not turn off the circulation or heating. Someone must be present during setup and pickup to provide access to water, drain and power. If this is not possible, please discuss it with us, as additional fees may apply. The hirer will supply the power and water for the hot tub and accessories during the hire period. We require a flat, level base for the hot tub. If your location is inadequate, please notify us before hiring. A 20m hose will be provided for filling and draining; if your tap or drain is further away, please let us know.

 

Safety Instructions:

Ensure everyone using the hot tub is properly instructed on safe and correct usage and has read the provided instructions, which are attached to the hot tub and sent prior to booking commencement. Always keep the hot tub plugged in and switched on, even when not in use, for proper filtration and heating. If it is accidentally turned off or a power failure occurs, reset it as shown in the setup demonstration & instructions. Contact us immediately if any issues arise, as failure to do so may result in a fine for preventable damage or non-refundable hire expiry.

 

Use of Chemicals:

Your health and well-being are our top priority. Our hot tubs are thoroughly cleaned between hires, and we provide sufficient chemicals for your rental period. Any additional chemical use must be discussed beforehand, as unauthorized dosing may incur fines or replacement costs. To keep the water clean, ensure all shower before entering and remove any makeup, fake tans, or creams. The water will be clean upon setup, and the supplied chemicals will maintain its cleanliness if these rules are followed. Do not add bubble bath or washing up liquid, and do not use the hot tub if the water is not visibly clean and fresh-smelling. Contact us immediately if you notice any water quality issues. A cleaning charge of $50 or a filter replacement charge of $50 may apply if we find the hot tub soiled beyond normal expected use. This is up to our representative.

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Accidents/Injury:

The hirer uses the hot tub at their own risk Baltic Wellness is not liable for any accidents, injuries, or death resulting from unsafe use or failure to follow the rules. Pregnant women should consult a doctor before use. If you have any health concerns or on medication that may affect safe use of the hot tub, seek medical advice before use. Children under 16 y/o are strictly prohibited from using the hot tub unless under constant adult supervision.

 

Pets:

No pets are allowed in or near the hot tub. When the cover is off, pets must be kept indoors, and when it is on, please keep them away from the hot tub. Any damage caused by pets is the hirer's responsibility and may incur repair fees starting at $50, up to $1,000 for a full replacement. By accepting this contract, you accept responsibility for any damages caused by pets or otherwise.

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Damage: The hirer is responsible for any fees incurred due to any damage or substandard cleanliness. If the hot tub is damaged beyond repair, a replacement fee of up to $1,000 will be charged. The hirer agrees to pay this fee within 7 days of the damage being assessed.

 

Damages to Your Property:

Water may splash the sides during normal use or be carried by exiting the hot tub. Baltic Wellness will not be held liable for any damages to your property through the hiring of our hot tubs: this includes any water damage or weight damage to structures, fixtures, fittings, garden or grass areas as a result of the hot tub location. It is the hirers full responsibility to make sure the area where the hot tub is going to be placed is suitable and will not cause any unacceptable damage. If you have concerns please ask at the time of delivery or before. We do not recommend indoor use of the hot tub.

 

Limits of Our Liability:

All delivery and collection times are approximate, and we are not liable for any delays or unused days during the hire period. If the hot tub breaks down, we will assess the issue promptly after you report it and aim to repair or replace it as quickly as possible. Delays in contacting Baltic Wellness regarding faults will result in no refunds, extensions, or reimbursements. We are not responsible for any damage to your property or persons. If you fail to pay for any damaged parts or a stolen hot tub, we will pursue a claim in small claims court.
 

Our Right of Access:

We may enter any land or premises where the hot tub is located on the agreed date and time, as well as during the period for repairs, inspections for damage or re-dosing if needed. If we cannot access the hot tub for any reason, this may result in immediate hire agreement termination without reimbursement/refund.

 

Cancellations:

A $50 cancellation fee applies if the booking is canceled within 48 hours of the start time with the remaining prepaid fee refunded within 7 days. Full refunds are available for cancellations made more than 48 hours advance. Bookings may be rescheduled to the next available date up to 48 hours before the booking starts.

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Refund Policy:

Requests for refunds must be submitted in writing via email to contact@balticwellness.com, including details of the request, amount requested and original payment method. We aim to respond within 5-7 working days. Agreed refunds will be issued to the original payment method. No refunds will be provided if Baltic Wellness determines misuse, improper use, or missing items. Lost days during hire due to equipment faults or delivery issues may be compensated with an extension or partial refund, this is up to the Baltic Wellness representative to determine. We reserve the right to inspect the equipment before issuing any refunds and will communicate with the hirer within 48 hours of collection.  No refunds will be issued for late fault reports that prevent Baltic Wellness from providing a remedy. This includes situations where the hirer is absent during installation, resulting in unknown faults, or if the hirer fails to seek advice on proper heating instructions.